Last updated October 16, 2026

Terms of Service

These terms are a binding agreement between you and Drop Shop ("we", "us"), operator of dropshop.locker. By browsing the site or placing an order you accept them. If you do not agree, do not use the site or buy from us.

Please read section 14 carefully: it requires disputes to be resolved by individual arbitration and waives class actions, unless you opt out.

1. Who can buy

You must be at least 18, or the age of majority where you live, to place an order. If you are younger, a parent or guardian must place the order and accept these terms. You must give accurate, current information, and you are responsible for anything ordered with your details.

2. Made-to-order products

Every item is printed on demand after you order it. Colours on screen, mockups and product photos are illustrations: the printed product may vary slightly in colour, placement and size of the print. Our apparel is unisex sizing; check the product details before ordering, because size is your choice and is not a defect.

3. Orders and acceptance

Your order is an offer to buy. A payment confirmation is not acceptance; we accept your order when it goes into production. We may refuse or cancel any order, for example for suspected fraud, an error in price or description, a product that cannot be produced, or a shipping address we cannot deliver to. If we cancel after you paid, we refund you in full, and that refund is your only remedy.

4. Prices, payment and taxes

Prices are in US dollars and can change at any time before you order. Payment is taken in full at checkout and processed by Stripe; we never see or store your full card number. If a price was clearly wrong, we may cancel the order and refund you rather than honour it. Shipping is charged at checkout based on your destination and the items in your order, and is shown before you pay. Orders shipped outside the United States may be charged import duties, VAT/GST or customs fees by the destination country; these are your responsibility and are not refundable.

5. Production and shipping

We ship to: US, CA, GB, AU. Production usually takes 2–5 business days, then shipping time depends on the carrier and destination. All dates are estimates, not guarantees, and we are not liable for carrier delays. Ownership and risk of loss pass to you when we hand the order to the carrier. You can follow your order at dropshop.locker/track.

You are responsible for entering a correct, complete shipping address. Orders returned to us because of an incorrect or undeliverable address, or because a package was refused or unclaimed, are not refunded; we can reship them if you pay the shipping cost again.

6. Cancellations and changes

Because production starts quickly, you may cancel or change an order only by emailing support@dropshop.locker within 2 hours of placing it, and only if it has not gone into production. After that, orders cannot be cancelled, changed or refunded except as described in section 7.

7. Returns, refunds and replacements

Items are made for you, so we do not accept returns or exchanges for change of mind, wrong size chosen, or colour preference.

We will replace the item, or refund it if replacement is not possible, when:

To make a claim, email support@dropshop.locker within 30 days of delivery (or, for a lost package, within 30 days after the estimated delivery date) with your order number and clear photos of the problem, the item and its label. Claims made after that window, or without photos, may be refused. We may ask you to send the item back before replacing it. A package marked delivered by the carrier is treated as delivered; if it is stolen after delivery, please contact the carrier and your local authorities. Approved refunds go back to the original payment method within 5–10 business days. Nothing in this section limits any rights you have under consumer law that cannot be waived.

8. Chargebacks

If there is a problem with your order, contact us first so we can fix it. Filing a chargeback or payment dispute without contacting us first, or for an order delivered as described, may lead to cancellation of open orders and refusal of future orders, and we will provide the dispute provider with order, delivery and tracking records.

9. Our designs and content

All designs, artwork, text, logos, photos and code on this site are owned by or licensed to Drop Shop and protected by copyright and trademark law. Buying a product gives you the right to use and resell that physical item. It does not give you any right to copy, reproduce, print, sell or make derivative works of our designs. If you believe something on this site infringes your rights, email support@dropshop.locker with details.

10. Using the site

You agree not to: use the site for anything unlawful or fraudulent; place orders with stolen payment details; interfere with the site's security or operation; scrape, copy or harvest content or data by automated means except search engines indexing public pages; or try to access other people's orders or information. We may suspend access or refuse service to anyone who breaks these terms.

11. Disclaimer

The site and products are provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all warranties not expressly stated in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Follow the care instructions on the label; we are not responsible for damage caused by washing, drying or use contrary to them.

12. Limitation of liability

To the fullest extent allowed by law, Drop Shop and its owners, suppliers and service providers are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from the site or any product. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Some places do not allow these limits, so they may not fully apply to you.

13. Indemnity

You agree to defend and indemnify Drop Shop against claims, losses and costs (including reasonable legal fees) arising from your breach of these terms or your misuse of the site or our designs.

14. Disputes: individual arbitration and class action waiver

Talk to us first. Before starting any claim, email support@dropshop.locker with a description of the problem and give us 30 days to resolve it.

Arbitration. If we cannot resolve it, any dispute arising from these terms, the site or a purchase will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, not in court. Either party may instead bring an individual claim in small-claims court if it qualifies. You and we each waive the right to a jury trial and to take part in any class, collective or representative action. If this class waiver is found unenforceable, this arbitration section does not apply to that dispute.

Opting out. You can opt out of this arbitration section by emailing support@dropshop.locker within 30 days of your first purchase, with your name, order number and a clear statement that you opt out of arbitration.

If you live in the United Kingdom, the European Union or Australia, this section does not take away the right to bring a claim in the courts where you live or the protections of your local consumer law.

15. Governing law

These terms are governed by the laws of the State of Florida, United States, and applicable US federal law, without regard to conflict-of-law rules. Subject to section 14, the state and federal courts located in Brevard County, Florida have exclusive jurisdiction.

16. Changes and general terms

We may update these terms at any time by posting a new version here; the version in force when you place an order applies to that order. If any part of these terms is unenforceable, the rest stays in effect. Failing to enforce a term is not a waiver of it. These terms, together with our Privacy Notice, are the entire agreement between you and us about the site and your purchases.

17. Contact

Drop Shop, support@dropshop.locker